Privacy & GDPR Policy
Walkers Nurseries Chester Ltd is committed to upholding your privacy and taking care with your
personal data as a valued customer and user of our website or as an
We are committed to protecting the privacy of your personal data. We will
respect any personal data you share with us or we collect from you and keep
it safe. We aim to be clear when we collect your personal data and not do
anything you wouldn’t reasonably expect with your data.
your personal data and how we will collect, use and store your personal
data. We may update this policy from time to time so please check it
regularly. If there are significant updates, we will inform those people with
whom we are in regular contact.
- Who we are
“Walkers Nurseries Chester Ltd”
Company registration number 12285801 Vat Number 345288872
Walkers Nurseries Chester Ltd. Its main activities are for profit
from wholesale trading activities.
We refer to this entity as “Walkers Nurseries Chester Ltd” throughout this policy, and
references to “we” and “us” refer to Walkers Nurseries Chester Ltd.
Walkers Nurseries Chester Ltd may be data controllers of your personal data.
Walkers Nurseries Chester Ltd is located at Oakfield Nurseries, Aldford Road,
Huntington, Chester, CH3 6EA
All comments, queries or requests relating to our use of your personal
information are welcomed:
▪ By e-mail – email@example.com
▪ By post – Walkers Nurseries Chester Ltd, Oakfield Nurseries, Aldford Road,
Huntington, Chester, CH3 6EA
- What personal data we collect and the purposes for which we
use it. What personal data do we hold?
Some examples of the type of information we may collect and hold about
you are as follows:
• your full name and your title
• postal address;
• telephone number(s);
• email address;
• records of your correspondence with us;
• records of your purchases from us;
• bank or credit card details (if you purchase something from us);
• information you enter into our websites and digital products and details
of how you use those websites and digital products (more details can be
• CCTV footage of those visiting our premises;
• Photographs and digital images of individuals.
But we may also collect, hold and process other personal data where it is
appropriate and relevant, for example:
• personal data about you that will enable us to be more precise in what
we send you or how we approach you.
• personal data provided in applying for employment. You can apply to
work for us and we will ask for your CV and some personal details to
enable us to process your application. Providing your job application
data is voluntary, however, if you choose not to provide all of the
information requested, our ability to consider you as a candidate may be
How and why will we use this personal data?
We will use your personal data to:
• provide you with the information, products or services you have
requested from us, including such things as special offers, order
updates, responding to your enquiries and requests, attending customer
events and to tell you about our work;
• administer all aspects of being a customer of Walkers Nurseries Chester Ltd;
• analyse and understand how people use our websites and digital
products so we can improve and personalise the experience for users
and reflect your preferences and previous interactions;
• keep a record of our relationship with you;
• improve how we communicate with you and how we operate more
generally; keep in contact with you in the ways that you have requested
or agreed to;
• personalise our services and communications to you
• notify you about changes to our services;
• administer and process payments you make for products and services;
• verify your identity where required to use some of our services;
• comply with applicable laws and regulations and requests from statutory
agencies including for such purposes as health and safety; the detection
and prevention of crime and safeguarding; and
• carry out any obligations or provide you with any other services,
functionality or content which you specifically request or agree to.
• Employment with Walkers Nurseries Chester Ltd: We will only use the information
you give us to process your application. If we need to request a
reference, we will tell you beforehand. Unsuccessful applicants’
information will be retained for a period of six months from the closing
date of the job position and successful applicants will be retained as
part of the employee file for the duration of the employment contract and
for 7 years from the employee leave date to fulfil legal obligations. You
will also be asked to provide equal opportunities information as part of
the application process. This is not mandatory and if you chose not to
provide it, it will not affect your application. This information is not made
available in anyway which can identify you. Any information you do
provide, will only be used to produce and monitor equal opportunities
For the avoidance of doubt, we do not use personal data for automated
decision-making which produces legal effects or similarly significantly affects
- What lawful basis do we rely on to use your personal data?
The legal basis that we rely on for processing your personal data are:
You have provided your consent to us using your personal data for a specific
It is necessary in connection with the performance of a contract with you:
Sometimes it is necessary to process your personal data so that we can enter
into contractual relationships with you. For example, if you purchase
something from Walkers Nurseries Chester Ltd, we will require your personal data to
enable us to perform our agreement.
It is necessary for compliance with a legal obligation to which we are subject:
This would include where we have to retain certain records, for example, to
manage health and safety, for the detection and prevention of crime,
safeguarding obligations, for maintaining suppression lists to ensure we
comply with marketing laws, for tax reasons and undertaking due diligence
before entering into certain relationships.
It is within our legitimate interests.
Applicable law allows personal data to be collected and used if it is reasonably
necessary for our legitimate interests or a third party’s legitimate interests (as
long as the processing is fair, balanced and does not unduly impact
individuals’ rights). We will rely on this grounds to process your personal data
only when it is not practical or appropriate to ask for your consent, and where
we are confident that this will not impact your rights.
Where you have provided your details to us, we may contact you by email,
post and phone for certain marketing activities as set out below (but we will
explain this to you at the point that we collect your details). You can opt out of
this activity at any time by emailing firstname.lastname@example.org
We will also rely on our legitimate interests for the proper administration of
Walkers Nurseries Chester Ltd, and to manage our operations (for example,
maintaining appropriate records and databases, for the detection and
prevention of crime and safeguarding all those who access our premises and
When we process your personal data to achieve such legitimate interests, we
consider and balance any potential impact on you (both positive and
negative), and your rights under data protection laws. We will not use your
personal data for activities where our interests are overridden by the impact
on you, for example where use would be excessively intrusive (unless, for
instance, we are otherwise required or permitted to by law).
- How we collect personal data
We collect information about you:
When you give it to us directly
You may give us your personal data in order to receive information from us;
visit our facilities; buy products or services from us or when you otherwise
engage with us on our websites and digital products.
When a third party provides us with your personal data
Your personal data may be shared with us by third parties in certain
circumstances. This may include (but is not limited to) mutual contacts who
recommend you to us or buy goods and services on your behalf. Where
provide your personal data to them in order to understand fully how they will
process your personal data.
When it is available publicly
We may combine personal data you provide to us with personal data available
from external publicly available sources such as Companies House and
published articles and newspapers. Depending on your privacy settings for
social media services, we may also access personal data from those accounts
or services. We use this personal data to gain a better understanding of you,
and to improve our communications.
When you use our websites and digital products, such as
We may collect personal data about you when you use our websites and
digital products. Whenever you input personal data into our website, we may
collect the personal data that you give to us.
We do not currently use “cookies” on our website
We may collect other personal data from your use of the websites, such as
your IP address and access times.
cover external websites and we are not responsible for the privacy practices
or content of those sites. We encourage you to read the privacy policies of
any external websites you visit.
- Communications and marketing
We may contact you by post and telephone, and, where you have provided
consent, by e-mail, to let you know about our promotions and activities (and
we may also mention those of third parties, particularly where they are
collaborating with us or sponsoring our events) that might be of particular
interest to you.
You can opt-out from receiving our marketing communications, or update your
contact preferences at any time by emailing: email@example.com
6: Social media targeting
If you are a social media user, we will use certain social media tools as part of
our relationship with you. These tools include such things as Facebook,
Instagram, Twitter and LinkedIn.
Through using these tools, we will provide some of your data to the social
media platform / organisation to allow them to identify your social media profile
with them. The social media platform/organisation will then show you relevant
advertisements relating to Walkers Nurseries Chester Ltd which we think you will be
interested in seeing on your newsfeed.
The social media platform/organisation will also use your profile to identify
those with similar characteristics to you who we think may also be interested
in finding out more about Walker Nurseries Chester Ltd work. These identified
individuals will then be shown content about Walkers Nurseries Chester Ltd on their
newsfeed. This activity is governed by the social media platform’s own
documents if you require any further information about this activity.
- Data sharing
We do not and will not sell your information under any circumstances. Whilst
we may allow our staff, consultants and/or external service providers acting on
our behalf to access and use your personal data for the activities we have
described in this policy (e.g. to provide services or products to you, deliver
mailings, to analyse data and to process payments, to maintain payroll or
employment records), we only permit them to use it to deliver the relevant
information, goods or services, and only if they apply an appropriate level of
We may need to disclose your personal data upon request to regulatory and
government bodies as well as law enforcement agencies.
Unfortunately, the transmission of personal data via the internet is not
completely secure. Although we will do our best to protect your personal data,
we cannot guarantee the security of your personal data transmitted to or via
our websites and digital products; any transmission is at your own risk.
- How we keep your personal data safe and who has access to it
We are committed to ensuring that there are appropriate technical controls in
place to protect your personal data including protection from misuse and
unauthorised access. For example our network is protected and routinely
Your information is only accessible by staff and contractors who are bound by
appropriate policies and procedures to protect your information.
- Your rights
Please note that you may only use/ benefit from some of the following rights in
limited circumstances. For more information, we suggest that you consult
guidance from the Information Commissioner’s Office (ICO)
– https://ico.org.uk/for-organisations/guide-to-the-general-data-protectionregulation-gdpr – or please contact us using the details in section 12 below.
Right to restrict processing
In certain circumstances as outlined in the ICO guidance referred to above,
you have a right to require us to stop processing your personal data in a
Right to erasure
You have the right to request that your personal data is erased from our
records in certain circumstances.
Right of access
You have a right to ask for a copy of the personal data we hold about you. If
you want to access your personal data, please send a description of the
personal data you want to see and proof of your identity by post to The Data
Controller, Walkers Nurseries Chester Ltd , Oakfield Nurseries, Aldford Road,
Huntington, Chester, CH3 6EA.
Right to rectification
We also want to make sure that your personal data is accurate and up to
date. Please let us know if your details change. You may also ask us to
correct or remove personal data which is inaccurate.
Right to object
You can also opt-out of receiving all or some of our marketing
communications or request that we stop processing personal data about you
for certain purposes at any time by contacting us using the details below.
Right to data portability
In certain circumstances you have a right to data portability which means we
will provide you (or a third party you nominate) with your personal data in a
structured, commonly used and machine-readable format.
If you are unhappy with the way in which we have handled your personal data
please contact us using the details below.
Please let us know if you have any queries or concerns about the way that
your personal data is being processed by us by contacting us on the details
below. You are also entitled to make a complaint to the Information
Commissioner’s Office. For further information see the Information
Commissioner’s guidance here.
- Data retention
We keep personal data for as long as there is a need to keep it in connection
with the purposes for which it was collected. We may keep your personal data
after a particular matter or exchange has concluded but purely for record
keeping purposes and to be able to respond to queries. In some cases, we
are also obliged to retain your personal data to comply with legal or statutory
obligations (for example, to keep records of contractual, financial matters,
In the event that you ask us to stop sending you marketing communications,
we will retain certain details, such as your name and email address, but only
to ensure that you are not contacted again.
- Websites and digital products
In this policy “websites and digital products” refers to
www.walkersnurseries.co.uk and all our digital products, such as email,
applications and digital channels, including social media.
updated in March 2023