Privacy & GDPR Policy

Privacy & GDPR Policy
Walkers Nurseries Chester Ltd is committed to upholding your privacy and taking care with your
personal data as a valued customer and user of our website or as an
We are committed to protecting the privacy of your personal data. We will
respect any personal data you share with us or we collect from you and keep
it safe. We aim to be clear when we collect your personal data and not do
anything you wouldn’t reasonably expect with your data.
Your privacy
Please read this Privacy Policy carefully to understand our practices regarding
your personal data and how we will collect, use and store your personal
data. We may update this policy from time to time so please check it
regularly. If there are significant updates, we will inform those people with
whom we are in regular contact.

  1. Who we are
    “Walkers Nurseries Chester Ltd”
    Company registration number 12285801 Vat Number 345288872
    Walkers Nurseries Chester Ltd. Its main activities are for profit
    from wholesale trading activities.
    We refer to this entity as “Walkers Nurseries Chester Ltd” throughout this policy, and
    references to “we” and “us” refer to Walkers Nurseries Chester Ltd.
    Walkers Nurseries Chester Ltd may be data controllers of your personal data.
    Walkers Nurseries Chester Ltd is located at Oakfield Nurseries, Aldford Road,
    Huntington, Chester, CH3 6EA
    All comments, queries or requests relating to our use of your personal
    information are welcomed:
    ▪ By e-mail –
    ▪ By post – Walkers Nurseries Chester Ltd, Oakfield Nurseries, Aldford Road,
    Huntington, Chester, CH3 6EA
  2. What personal data we collect and the purposes for which we
    use it. What personal data do we hold?
    Some examples of the type of information we may collect and hold about
    you are as follows:
    • your full name and your title
    • postal address;
    • telephone number(s);
    • email address;
    • records of your correspondence with us;
    • records of your purchases from us;
    • bank or credit card details (if you purchase something from us);
    • information you enter into our websites and digital products and details
    of how you use those websites and digital products (more details can be
    found in our cookie policy here)
    • CCTV footage of those visiting our premises;
    • Photographs and digital images of individuals.
    But we may also collect, hold and process other personal data where it is
    appropriate and relevant, for example:
    • personal data about you that will enable us to be more precise in what
    we send you or how we approach you.
    • personal data provided in applying for employment. You can apply to
    work for us and we will ask for your CV and some personal details to
    enable us to process your application. Providing your job application
    data is voluntary, however, if you choose not to provide all of the
    information requested, our ability to consider you as a candidate may be
    How and why will we use this personal data?
    We will use your personal data to:
    • provide you with the information, products or services you have
    requested from us, including such things as special offers, order
    updates, responding to your enquiries and requests, attending customer
    events and to tell you about our work;
    • administer all aspects of being a customer of Walkers Nurseries Chester Ltd;
    • analyse and understand how people use our websites and digital
    products so we can improve and personalise the experience for users
    and reflect your preferences and previous interactions;
    • keep a record of our relationship with you;
    • improve how we communicate with you and how we operate more
    generally; keep in contact with you in the ways that you have requested
    or agreed to;
    • personalise our services and communications to you
    • notify you about changes to our services;
    • administer and process payments you make for products and services;
    • verify your identity where required to use some of our services;
    • comply with applicable laws and regulations and requests from statutory
    agencies including for such purposes as health and safety; the detection
    and prevention of crime and safeguarding; and
    • carry out any obligations or provide you with any other services,
    functionality or content which you specifically request or agree to.
    • Employment with Walkers Nurseries Chester Ltd: We will only use the information
    you give us to process your application. If we need to request a
    reference, we will tell you beforehand. Unsuccessful applicants’
    information will be retained for a period of six months from the closing
    date of the job position and successful applicants will be retained as
    part of the employee file for the duration of the employment contract and
    for 7 years from the employee leave date to fulfil legal obligations. You
    will also be asked to provide equal opportunities information as part of
    the application process. This is not mandatory and if you chose not to
    provide it, it will not affect your application. This information is not made
    available in anyway which can identify you. Any information you do
    provide, will only be used to produce and monitor equal opportunities
    For the avoidance of doubt, we do not use personal data for automated
    decision-making which produces legal effects or similarly significantly affects
  3. What lawful basis do we rely on to use your personal data?
    The legal basis that we rely on for processing your personal data are:
    You have provided your consent to us using your personal data for a specific
    It is necessary in connection with the performance of a contract with you:
    Sometimes it is necessary to process your personal data so that we can enter
    into contractual relationships with you. For example, if you purchase
    something from Walkers Nurseries Chester Ltd, we will require your personal data to
    enable us to perform our agreement.
    It is necessary for compliance with a legal obligation to which we are subject:
    This would include where we have to retain certain records, for example, to
    manage health and safety, for the detection and prevention of crime,
    safeguarding obligations, for maintaining suppression lists to ensure we
    comply with marketing laws, for tax reasons and undertaking due diligence
    before entering into certain relationships.
    It is within our legitimate interests.
    Applicable law allows personal data to be collected and used if it is reasonably
    necessary for our legitimate interests or a third party’s legitimate interests (as
    long as the processing is fair, balanced and does not unduly impact
    individuals’ rights). We will rely on this grounds to process your personal data
    only when it is not practical or appropriate to ask for your consent, and where
    we are confident that this will not impact your rights.
    Where you have provided your details to us, we may contact you by email,
    post and phone for certain marketing activities as set out below (but we will
    explain this to you at the point that we collect your details). You can opt out of
    this activity at any time by emailing
    We will also rely on our legitimate interests for the proper administration of
    Walkers Nurseries Chester Ltd, and to manage our operations (for example,
    maintaining appropriate records and databases, for the detection and
    prevention of crime and safeguarding all those who access our premises and
    When we process your personal data to achieve such legitimate interests, we
    consider and balance any potential impact on you (both positive and
    negative), and your rights under data protection laws. We will not use your
    personal data for activities where our interests are overridden by the impact
    on you, for example where use would be excessively intrusive (unless, for
    instance, we are otherwise required or permitted to by law).
  4. How we collect personal data
    We collect information about you:
    When you give it to us directly
    You may give us your personal data in order to receive information from us;
    visit our facilities; buy products or services from us or when you otherwise
    engage with us on our websites and digital products.
    When a third party provides us with your personal data
    Your personal data may be shared with us by third parties in certain
    circumstances. This may include (but is not limited to) mutual contacts who
    recommend you to us or buy goods and services on your behalf. Where
    appropriate you should check any Privacy Policy of any third party when you
    provide your personal data to them in order to understand fully how they will
    process your personal data.
    When it is available publicly
    We may combine personal data you provide to us with personal data available
    from external publicly available sources such as Companies House and
    published articles and newspapers. Depending on your privacy settings for
    social media services, we may also access personal data from those accounts
    or services. We use this personal data to gain a better understanding of you,
    and to improve our communications.
    When you use our websites and digital products, such as
    We may collect personal data about you when you use our websites and
    digital products. Whenever you input personal data into our website, we may
    collect the personal data that you give to us.
    We do not currently use “cookies” on our website
    We may collect other personal data from your use of the websites, such as
    your IP address and access times.
    We may link our websites directly to other sites. This privacy policy does not
    cover external websites and we are not responsible for the privacy practices
    or content of those sites. We encourage you to read the privacy policies of
    any external websites you visit.
  5. Communications and marketing
    We may contact you by post and telephone, and, where you have provided
    consent, by e-mail, to let you know about our promotions and activities (and
    we may also mention those of third parties, particularly where they are
    collaborating with us or sponsoring our events) that might be of particular
    interest to you.
    You can opt-out from receiving our marketing communications, or update your
    contact preferences at any time by emailing:
    6: Social media targeting
    If you are a social media user, we will use certain social media tools as part of
    our relationship with you. These tools include such things as Facebook,
    Instagram, Twitter and LinkedIn.
    Through using these tools, we will provide some of your data to the social
    media platform / organisation to allow them to identify your social media profile
    with them. The social media platform/organisation will then show you relevant
    advertisements relating to Walkers Nurseries Chester Ltd which we think you will be
    interested in seeing on your newsfeed.
    The social media platform/organisation will also use your profile to identify
    those with similar characteristics to you who we think may also be interested
    in finding out more about Walker Nurseries Chester Ltd work. These identified
    individuals will then be shown content about Walkers Nurseries Chester Ltd on their
    newsfeed. This activity is governed by the social media platform’s own
    privacy policy and terms and conditions, so please do refer to these
    documents if you require any further information about this activity.
  6. Data sharing
    We do not and will not sell your information under any circumstances. Whilst
    we may allow our staff, consultants and/or external service providers acting on
    our behalf to access and use your personal data for the activities we have
    described in this policy (e.g. to provide services or products to you, deliver
    mailings, to analyse data and to process payments, to maintain payroll or
    employment records), we only permit them to use it to deliver the relevant
    information, goods or services, and only if they apply an appropriate level of
    security protection.
    We may need to disclose your personal data upon request to regulatory and
    government bodies as well as law enforcement agencies.
    Unfortunately, the transmission of personal data via the internet is not
    completely secure. Although we will do our best to protect your personal data,
    we cannot guarantee the security of your personal data transmitted to or via
    our websites and digital products; any transmission is at your own risk.
  7. How we keep your personal data safe and who has access to it
    We are committed to ensuring that there are appropriate technical controls in
    place to protect your personal data including protection from misuse and
    unauthorised access. For example our network is protected and routinely
    Your information is only accessible by staff and contractors who are bound by
    appropriate policies and procedures to protect your information.
  8. Your rights
    Please note that you may only use/ benefit from some of the following rights in
    limited circumstances. For more information, we suggest that you consult
    guidance from the Information Commissioner’s Office (ICO)
    – – or please contact us using the details in section 12 below.
    Right to restrict processing
    In certain circumstances as outlined in the ICO guidance referred to above,
    you have a right to require us to stop processing your personal data in a
    particular way.
    Right to erasure
    You have the right to request that your personal data is erased from our
    records in certain circumstances.
    Right of access
    You have a right to ask for a copy of the personal data we hold about you. If
    you want to access your personal data, please send a description of the
    personal data you want to see and proof of your identity by post to The Data
    Controller, Walkers Nurseries Chester Ltd , Oakfield Nurseries, Aldford Road,
    Huntington, Chester, CH3 6EA.
    Right to rectification
    We also want to make sure that your personal data is accurate and up to
    date. Please let us know if your details change. You may also ask us to
    correct or remove personal data which is inaccurate.
    Right to object
    You can also opt-out of receiving all or some of our marketing
    communications or request that we stop processing personal data about you
    for certain purposes at any time by contacting us using the details below.
    Right to data portability
    In certain circumstances you have a right to data portability which means we
    will provide you (or a third party you nominate) with your personal data in a
    structured, commonly used and machine-readable format.
  9. Complaints
    If you are unhappy with the way in which we have handled your personal data
    please contact us using the details below.
    Please let us know if you have any queries or concerns about the way that
    your personal data is being processed by us by contacting us on the details
    below. You are also entitled to make a complaint to the Information
    Commissioner’s Office. For further information see the Information
    Commissioner’s guidance here.
  10. Data retention
    We keep personal data for as long as there is a need to keep it in connection
    with the purposes for which it was collected. We may keep your personal data
    after a particular matter or exchange has concluded but purely for record
    keeping purposes and to be able to respond to queries. In some cases, we
    are also obliged to retain your personal data to comply with legal or statutory
    obligations (for example, to keep records of contractual, financial matters,
    employment matters).
    In the event that you ask us to stop sending you marketing communications,
    we will retain certain details, such as your name and email address, but only
    to ensure that you are not contacted again.
  11. Contact
    For all enquiries in respect of this privacy policy, please
  12. Websites and digital products
    In this policy “websites and digital products” refers to and all our digital products, such as email,
    applications and digital channels, including social media.
  13. Changes to this privacy policy
    We keep our privacy policy under regular review. This privacy policy was last
    updated in March 2023
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